C: OK, no problem. May I have your name and room number please?
A: Sure. My name is Alice Smith, room number 1128.
C: All right, Ms. Smith. Please wait a moment while one of our staff checks the room. We need to make sure there is no damage. Otherwise, we¡¦ll need to charge a fee.
A: Oh, I see. Well, that shouldn¡¦t be a problem.
(Three minutes later)
C: I¡¦m afraid our staff member found that you left the room in a bad state, so we¡¦ll need to charge your card.
A: What? How is that possible? I didn¡¦t break anything. I left everything exactly how it was. Call again to make sure.
C: I see. I¡¦m so sorry. This was my fault. I must have told the staff the wrong room number.
A: You almost charged me money for something I didn¡¦t do. This is quite unprofessional.
C: I¡¦m very sorry. I would like to offer you a discount on your next stay here, if you should decide to stay again.
A: Since you are so sincere, I can accept it and forgive you. Please be more careful next time.
³æ¦r¤ù»y¾ã²z
Words in Use
¡´
offer [£¿Èøfɚ]
vt. ´£¨Ñ
n. ´£Ä³¡A¥D°Êªí¥Ü
¡´
accept [ək£¿sÈ÷pt]
vt. ±µ¨ü
¡´
charge [tÈõɑrdʒ]
vt. & vi. ¦¬¶O¡F¥R¹q
vt. ±±¶D
n. ¦¬¶O¡F±±¶D¡Ft³d
¡´
damage [£¿dæmÈþdʒ]
n. & vt. ¯}Ãa¡A·lÃa¡]¦Wµü¬°¤£¥i¼Æ¡^
¡´
fault [fÈølt]
vt. ¬D¥X¤ò¯f
n. ¹L¥¢¡]¤£¥i¼Æ¡^¡F¯ÊÂI
¡´
state [stet]